For a living recipient. The recipient must submit written request to the Army Human Resources Command. The written request must contain:
Full name
Military rank, service, and branch of service
Social Security number
Birth date
Date and location of award
A statement on the reason for the replacement
For deceased recipient. The next of kin must submit written request to the Army Human Resources Command. The request must contain the following:
Deceased service member's military branch
Deceased service member's full name
Deceased service member's Social Security number
Deceased service member's date of death
Deceased service member's date and place of award
Relationship between the next of kin and the deceased service member
In both cases, a copy of the original award citation, orders, or verification from a state archives office may also be required. It may take up to six months to receive the replaced Bronze Star Medal.